0845 474 0704

Delivery Information

For all purchases we will contact you to arrange a delivery date when the furniture has been made and ready for delivery. Please allow between 4-6 weeks for delivery as all our furniture is bespoke and made to order.

We will deliver your goods to any UK Mainland address. Delivery is free to most UK mainland addresses with a few exceptions. Relevant charges will vary, but will be indicated when you place your order

If you are unable, for whatever reason, to take delivery of your Goods on the confirmed delivery date, we will charge you 10% of the value of your order for any subsequent deliveries.

You are responsible to provide a safe and reasonable means of access from the public highway to the place of delivery. If our delivery staff considers that access is unsafe, then we will not deliver the goods until safe access is arranged. You are obligated to provide any required parking permits in advance. In the event we have to reschedule delivery we will charge you 10% of the value of your order for any subsequent deliveries.

If we are unable to deliver the goods due to there being no safe or reasonable means of access to the place of delivery, we shall be entitled to cancel your order and refund your payment less your 50% deposit and a £50 administration fee.

If we accidentally damage goods in the course of delivery, then our liability for that damage is limited to the repair, refund or replacement of the goods or the value thereof.

In the event that we are require to deliver furniture into an area that is unprepared for delivery or via awkward access (e.g up stairs, through windows etc..) you will be asked to sign a waiver freeing us of liability for any damage caused in the process.

In the event that you would like to have goods delivered to a location outside of the UK Mainland we can deliver to any port on the UK Mainland if you arrange for the onward shipping. It is your responsibility to check the condition of the goods at the location where we deliver (this can either be you personally, a representative of the shipping company, a relative or an employee of yours). Liability for the goods becomes yours when the Delivery Note is signed either by you or your agent.

Time of delivery is not of the essence in these terms and conditions. We will not be liable for a direct or indirect loss of profits or other financial loss or damage suffered by you through any reasonable delay or delay due to unforeseen circumstances outside of our control or due to any reasonable rescheduling of delivery.